常见问题
向中国采购游乐设备前买家关心的一切——价格、货期、定制、运输、安装和售后。
XL Rides的游乐设备价格是多少？
价格从儿童设备约5,000美元到大型刺激类设备和巨型摩天轮的50万美元以上不等。成本取决于尺寸、载客量、主题定制和选配项。发来您考虑的机型，我们24小时内回复工厂报价。
最低起订量是多少？
没有MOQ——欢迎单台订购。经销商可在同一货柜混装多个机型，获得更优运费和阶梯价格。
生产周期多长？
标准机型：定金和图纸确认后30–60天。大型或重主题定制设备：90–120天。旺季档期有限——具体排期在报价单中确认。
设备符合CE标准吗？
我们的设备按符合CE要求的标准设计制造：材料认证、焊缝NDT检测、符合CE要求的电气和完整技术文档。发货前欢迎第三方检验（TÜV、SGS、BV）。
可以定制主题和颜色吗？
可以——主题定制是我们的强项。我们自制定制玻璃钢雕塑、装饰面板、配色方案、卡通形象和灯光。效果图在投产前经您确认。
设备如何运输？
设备拆解为适柜模块并海运包装。每款机型标明货柜需求（如1×40’HC），我们按FOB、CIF或DDP发运至大多数国际港口。
能协助在我国安装吗？
可以。每台设备随附基础图纸、手册和电气图。我们可派英语工程师现场督导或交钥匙安装，并提供操作培训和调试。
地基和场地准备怎么办？
大多数家用和旋转类设备采用自支撑底座，只需平整混凝土台面。大型设备（过山车、塔类、摩天轮）提供经计算的基础图纸。发来场地平面图——下单前为您核实。
支持什么电压和频率？
380V/415V/220V，50或60 Hz——按您的当地标准配置，不收取额外工程费。询价时注明国家即可。
提供什么质保和售后？
12个月结构质保和终身技术支持。每台设备含启动备件包，原厂备件在整个使用寿命内持续供应。支持渠道：WhatsApp、邮件和视频通话。
下单前可以参观工厂吗？
当然——欢迎来郑州验厂。若不便出行，我们提供实时视频看厂：焊接、玻璃钢成型、总装和测试全程直播。
与经销商合作吗？
合作。我们为经销商提供区域保护、阶梯价格、营销素材和混柜方案。欢迎带上您的市场和销售计划来谈。
What are your payment terms?
Standard terms: 30% deposit by T/T to start production, 70% balance against photos of the finished ride before shipment. L/C and other terms are negotiable for established partners.
How much space do I need — and can you help plan my park?
Every product page lists footprint and recommended area. Send us your site dimensions or plan and our engineers will return a free layout proposal showing which rides fit, plus capacity estimates for your venue.
How is the shipping cost calculated?
It depends on container volume (listed per ride in the quote), destination port and current freight rates. We compare shipping lines for you and can quote FOB Qingdao/Ningbo, CIF to your port, or DDP door-to-door.
Do you provide operator training and manuals?
Yes. Each ride comes with English operation and maintenance manuals, wiring diagrams, and training videos. On-site operator training can be arranged together with the installation service.
What spare parts are included with a ride?
Every ride ships with a starter kit of high-wear parts: bearings, belts, bulbs and fuses. Because everything is made in-house, replacement parts can be shipped from stock at factory prices for the life of the ride.
Can the rides operate in extreme climates?
Yes. We adapt materials and electrics for tropical heat, coastal salt air, desert dust or cold winters — tell us your climate when requesting a quote and we configure the ride accordingly.
How do I start an order?
Four steps: 1) Send us your shortlist and site info (form, email or WhatsApp). 2) Receive the itemized quote within 24 h. 3) Approve design drawings and pay the deposit. 4) Production starts — you get progress photos and videos until shipment.
What documents do you provide for customs clearance?
Commercial invoice, packing list, bill of lading, certificate of origin and product manuals — everything your customs broker needs. Test reports and material certificates are available on request.
还有疑问？ 咨询我们的工程师 → 或 WhatsApp +86 190 3416 6588